PRIVACY POLICY

At UAB A-Pex Exchange, we prioritize safeguarding the privacy of our customers and online users. This Privacy and Cookie Policy outlines our approach to collecting, utilizing, and protecting Personal Information supplied by you for the purpose of using our Site or availing our Service. The Policy makes reference to our Terms of Use, which is incorporated herein, and we may provide additional privacy notices related to specific products or services.

We will adhere to all applicable laws governing the handling of personal information, including obtaining the necessary legal basis for processing. If consent is required by law, you agree to such processing as detailed in this Policy and our Terms of Use. Using our Service is voluntary, and you are free to opt-out if you do not agree to these terms.

The Personal Information we collect includes both Personally Identifiable Information and Non-Personally Identifiable Data. Personally Identifiable Information refers to any data that could directly or indirectly identify you or your household, such as your full name, contact details, financial data, and documents submitted for our Know-Your-Customer process. Non-Personally Identifiable Data pertains to technical and behavioral information that is not linked to any specific individual, including device type, browser type and version, screen size and resolution, language, and other technical data. Although this information is not directly identifiable, it could be used to identify you and is therefore considered Personal Information.

Collecting Personal Information:

We gather Personal Information from various sources, including your use of our services and trusted service providers who offer financial services, know-your-customer services, and financial intelligence services. We may merge the data we obtain about you from these sources.

Information Collected Directly from You:

We obtain Personal Information that you willingly provide to us when using our services. This includes your contact information like email, phone number, full name, date of birth, gender, and address. Additionally, we collect your financial data, such as your bank details and transaction history, as well as documents and data uploaded in our Know-Your-Customer process, like photocopies of your ID, video recordings of your image, proof of address, utility bills, source of wealth, source of funds, and other information entered in our forms.

Information Collected About Your Use of the Services:

We automatically collect information about your device and activities on our Service when you use it. This information enables us to enhance your experience and understand how you use our Service.

The information we may automatically collect includes:

Log data, such as your IP address, browser type, and pages visited on our Service.

Device information, such as your device type and operating system.

Usage data, such as the features you use and the content you view.

Information from Trusted Third Parties:

We may receive Personal Information about you from trusted third parties like data providers, credit reference agencies, or other reliable sources. This data may be used to verify your identity, address, or creditworthiness, and improve the quality of our services.

The third parties that we obtain Personal Information from are selected with care and obligated to adhere to strict confidentiality agreements to safeguard your Personal Information. Additionally, they are subject to relevant data protection laws and regulations like the GDPR.

Purposes of Collecting and Processing Data:

We collect and process your Personal Information for the following objectives:

• To provide and enhance our services, including processing transactions and providing customer support.
• To communicate with you, such as sending updates about your account or services, responding to inquiries, and sending promotional materials.
• To comply with legal obligations, like tax laws or responding to legal requests.
• To protect our rights and interests, such as enforcing our terms of service, preventing fraud and abuse, and safeguarding the security of our services.
• To personalize your experience, such as providing recommendations and advertisements that are more relevant to you, analyzing how you interact with the Service, monitoring and analyzing usage and activity trends, and conducting research, analytical, and statistical purposes.
• To carry out any other purpose described to you when the information was collected.

Lawful Basis for Processing:

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If you are in the EEA, when we process your Personal Information, we will only do so in the following situations:

Consent: We have your consent to do so. When consent is the legal basis for our processing, you may withdraw such consent at any time.

Performance of a Contract: We may process your Personal Information to perform our obligations under a contract with you, such as to deliver the services you have requested.

Legal Obligation: We may process your Personal Information to comply with legal obligations, such as to comply with tax laws or to respond to subpoenas and other legal requests.

Legitimate Interests: We may process your Personal Information for our legitimate interests, such as to improve our services, to communicate with you, and to protect our rights and interests, enforce our Terms of Use and legal notices and for the establishment, exercise and defense of legal claims, conclude corporate transactions (e.g., corporate restructuring, sale or assignment of assets, merger), share your information with third party marketplaces and service providers for advertising purposes, enforce our Terms of Use and prevent fraud, illegal activity and/or any violation of our intellectual property rights.

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How Can We Contact You?

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If you registered to our service, we may contact you with periodic updates and promotional emails relating to the service and the products or services we offer.

You may opt out of these at any time, but not from transactional emails, such as updates on payments, withdrawals, or cryptocurrency purchase orders.

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Sharing Personal Information with Third Parties:

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Regarding the sharing of your Personal Information with third parties, we uphold your privacy and refrain from disclosing, sharing, renting, or selling your information to any third party. Exceptions may be made in compliance with regulatory requirements or to fulfill legal obligations.

Third-party partners who help us provide the service may be given access to customers’ account and service data, but only to the extent necessary for them to provide their services. Such partners will be bound by confidentiality obligations in their service agreements. If you prefer not to have your information shared, please refrain from using our service. If you wish to stop third-party partners from using your personal information, contact us, and we will assist you in making your request.

We may share data with third-party service providers who provide us with services such as research and analytics, anti-spamming and anti-phishing services, marketing, and data enrichment. We also share data with third-party payment processors who process credit card and other payment information. Additionally, we may share data with third-party partners for the purpose of assisting us in KYC (know your customer) and providing any further support required to use our service.

We may share your data with third parties for legal, fraud prevention, and security purposes, including auditors, lawyers, accountants, and other professional advisers who assist us in managing the service and resolving any disputes. We may also share your data with law enforcement or other government and regulatory agencies or other third parties as required by law or to address fraud, security, technical issues, or other threats to us or others.

In the event of a merger, acquisition, or other legal process, we may disclose your information to another entity. This list is not exhaustive, and there may be circumstances where we need to share your Personal Information with other third parties, unless prohibited by law.

When transferring data to service providers, we implement appropriate contractual arrangements and security mechanisms to protect the Personal Information shared and comply with data protection, confidentiality, and security standards and obligations.

Please note that we may disclose data to comply with authorized requests from governmental agencies or judicial warrants. We will notify you of such requests unless prohibited by law.

Your Rights Regarding Personal Information

Access, Rectification, and Correction Right

You have the right to be informed about the Personal Information we collect about you, and to make sure that it is accurate and relevant for the intended purposes. You can obtain a copy of your Personal Information and request corrections if it is incomplete, outdated, or inaccurate. However, we may require you to provide certain credentials to verify your identity before making any changes to your data.

Deletion, Restriction, and Withdrawal Right

You can exercise your right to have your Personal Information deleted or processing restricted by us or any third party. If your Personal Information is currently being used for the purposes for which it was collected or is required for legal compliance, we may delay or refuse your request. You also have the right to withdraw your consent for processing your Personal Information. However, this will not affect the legality of processing your data before your consent was withdrawn. Please note that withdrawing your consent may result in your Personal Information being deleted rather than processing being stopped.

Data Portability Right

You have the right, where technically possible, to request the transfer of your Personal Information in accordance with your right to data portability.

Complaint Right

If you have any questions or concerns about privacy at CoinGira, please contact us at:

Email: dpo@CoinGira.com

Although we prefer that you contact us if you have any issues or concerns, please note that you have the right to file a complaint with a data protection supervisory authority about the processing of your personal data.

In some territories, such as the EU and Brazil, you have the legal right to request a restriction on processing or to object to processing.

We recognize your right to access and modify the Personal Information we collect and process. If you want to access, correct, amend, or delete Personal Information, please send an email to dpo@CoinGira.com. You may also authorize an agent to make the request on your behalf after verifying your identity and providing written permission.

Subject to applicable law, you can exercise these rights and options without restriction. We will not charge you different prices or provide different quality of services unless required by law. We may need additional information from you to verify your identity or process your request once we receive it.

Please keep in mind that to ensure you have control over your Personal Information, you can modify certain aspects of your information by contacting us (see the “right of access and rectification” section above).

Links to External Websites

Please note that the Services may contain links to external websites, and we are not responsible for their privacy or information security practices. These websites may have their own policies regarding cookies and personal information collection and usage. We encourage you to review these policies.

Location of Your Data

Your personal data may be transferred to recipients located outside of your country of residence or the European Economic Area (EEA), which may not have the same level of data protection. To protect your personal data, we ensure that appropriate safeguards are in place, such as using Standard Contractual Clauses approved by the European Commission and Binding Corporate Rules. If you have any concerns about the transfer of your personal data, please contact us for more information.

Cookies

When using this Site, we may utilize “cookies” or similar technologies that store certain information on your computer. This enables us to provide certain features and improve your overall user experience. You may limit the use of certain cookies by modifying your preferences through the Site’s cookie settings link. Most web browsers offer options to block cookies, erase them from your device, or receive a warning prior to storage. However, note that blocking or erasing cookies may affect your online experience.

Minors/Children

Our service is intended for users aged eighteen (18) or older, and we do not knowingly collect personal information from children under the age of sixteen (16). We reserve the right to verify the age of our users and delete any data collected from minors under the age of sixteen (16). If you suspect that we have collected personal information from minors, please contact us at dpo@CoinGira.com, and we will promptly delete the data.

Security:

We use generally accepted industry standard technologies and internal procedures to maintain the security and integrity of our service and prevent unauthorized access or use. However, we cannot guarantee that unauthorized access or use will never occur since there are inherent risks in transmitting information over the Internet or other electronic methods of storage.

In case of any breach of the security, confidentiality, or integrity of your Personal Information, we will comply with applicable law and inform you of such breach if required by applicable law. Nevertheless, we shall not be responsible or liable for any unauthorized access, hacking, or other security intrusions, failure to store or the theft, deletion, corruption, destruction, damage, or loss of any data or information included in the Personal Information.

Data Retention:

We will retain your Personal Information for as long as we believe that it is accurate and reliable. We will delete the Personal Information when it is no longer required for the initial purpose for which it was collected, unless we have a valid justification to retain it, such as to resolve disputes or comply with legal obligations, as permitted by applicable law.

Updates to the Privacy Policy:

We reserve the right to modify this Privacy Policy at any time. It is solely your responsibility to regularly review the Policy to be aware of any changes and to comprehend the applicable privacy policy for using the Service.