Essentials:
These Terms of Use, along with any terms expressly incorporated herein, apply to your use of CoinGira’s websites and mobile applications. CoinGira is operated by UAB A-Pex Exchange, a company authorized to provide virtual currency services with a registered and operational address at Lithuania, Vilnius, Eisiskiu Sodu, 18-oji Str. 11.
By clicking the “create account” button or using the Service, you agree to be legally bound by these Terms of Use and any incorporated terms.
To use CoinGira, you must meet certain eligibility criteria, including being an adult and living in a location where the Service is available. You may not use the Service to engage in illegal activities.
CoinGira provides exchange services between various fiat currencies and cryptocurrencies, including buying and selling. If you are ineligible to use the Service or breach these Terms of Use, CoinGira may temporarily or permanently suspend your account.
Engaging in any exchange operation in the cryptocurrency market carries inherent risk and may result in significant losses. Before using the Service, you should carefully consider whether it is suitable for you based on your financial resources and other circumstances.
Cryptocurrencies are unpredictable and unstable, and there is a risk of hacks, transfer errors, and government sanctions outside of CoinGira’ control. You should only exchange funds you can afford to lose. CoinGira is not a trading site and does not endorse, support, or recommend any trading platform. CoinGira is not liable for any loss or damage, including loss of funds or profits. If you do not understand these risks, please do not use the Service.
The following capitalized terms, if not otherwise defined in these Terms, will have the following meanings:
1.1. “Cryptocurrency” refers to BTC, ETH, and any other digital assets that can be purchased or sold through the Service.
1.2. “Exchange Fees” means the fees charged for using the Service, at the applicable rates and calculation methods as specified in the Fee Schedule.
1.3. “External Account” means any financial account, of which you are the beneficial owner, that is maintained by a third-party payment service or financial institution.
1.4. “Force Majeure Event” refers to any event beyond CoinGira’s reasonable control, including but not limited to failures of the blockchain network, equipment or software malfunctions, communication or power failures, government action, labor disputes, accidents, riots, insurrections, war, fire, acts of God such as extraordinary weather conditions, earthquakes, floods, or any other cause beyond CoinGira’s reasonable control.
1.5. “Funds” means Digital Assets, Legal Tender, or Fiat currency.
1.6. “Market Exchange Rate” refers to the current market exchange rate, as determined by our liquidity providers.
1.7. “Actual Exchange Rate” refers to the exchange rate at which an exchange order was executed.
1.8. “Wallet” means any Cryptocurrency address or account owned and controlled only by you and operated outside of the Service.
1.9. “Service” means the exchange of Fiat currency to Cryptocurrency and Cryptocurrency to Fiat currency.
1.10. “United States” means the United States, District of Columbia, and Insular Possession of the United States.
1.11. “U.S. legal entity” means the following:
(a) A United States citizen, resident, national or protected individual under 8 USC 1324b(a)(3).
(b) A corporation or partnership organized under the Laws of the United States.
(c) A United States financial institution and its affiliates, branches, offices, or agents incorporated, organized, or located in the United States.
(d) An estate of a U.S. citizen or resident.
(e) A trust controlled by a U.S. citizen, resident, national, protected individual, company or financial institution.
(f) A pension plan of an employee of a legal entity described in paragraph (b) above, unless the plan is for a foreign employee.
(g) A legal entity organized or incorporated outside the United States, where a U.S. legal entity:
Holds a 50% or greater equity interest by votes or value of the entity.
Holds a majority of seats or memberships on the entity’s board of directors.
Directs, authorizes, or otherwise controls the entity’s actions, decisions or operations.
III. Eligibility
The availability of the Service may vary depending on the market and jurisdiction, and may not be available in all locations.
If you are a legal entity based in the United States (as defined in the “Definitions” section), you are not permitted to use any of the Services.
You confirm that:
(a) You have reached the legal age to enter into a binding contract. You are at least 18 years old (or the legal age in your jurisdiction, if it is higher).
(b) You have the full authority to enter into this agreement and doing so will not breach any other agreements you may be a part of.
(c) You will not use the Service if doing so would contravene any applicable laws in your country, as specified in these Terms.
(d) You are not a resident or national of any country to which the United States has imposed an embargo on goods or services.
(e) You have not been previously suspended or banned from using the Service.
If you are registering for the Service on behalf of a legal entity, you declare that:
(a) The legal entity is lawfully established and validly existing under the applicable laws of its jurisdiction of formation.
(b) You are authorized by the legal entity to act on its behalf.
Eligibility requirements may be imposed by CoinGira to access or continue accessing the Service.
CoinGira may request that you provide evidence to demonstrate that you still meet the eligibility requirements.
1.1. These Terms of Use are applicable to all users of the CoinGira website.
1.2. By utilizing any Service as defined below, you acknowledge that you have read, understood, and agreed to these Terms of Use, which may be updated or amended from time to time. If you do not agree to these Terms of Use, you may not access or use any of the services.
1.3. Only eligible Persons are allowed to use the Service. Any person who is ineligible to access the Site will be violating these Terms of Use.
1.4. These Terms of Use and the articles of incorporation constitute the complete agreement concerning the use of all services.
2.1. Only one CoinGira account per user of Service is permitted.
2.2. By creating a CoinGira Account, you agree to:
(a) Provide accurate, current, and truthful information;
(b) Create a strong password that you do not use for other online services;
(c) Maintain the security of your account by not sharing your password with third parties;
(d) Promptly notify CoinGira if you detect any suspicious activity on your account;
(e) Take responsibility for all activities that occur under your account.
3.1. You may transfer funds from an External Account that you are the beneficial owner of. This includes, but is not limited to, payment service accounts, deposit accounts by a financial institution, or Digital Asset Accounts.
3.2. An External Account may be used to deposit funds into your CoinGira account or withdraw funds from your CoinGira account.
3.3. The External Account must comply with all regulatory AML/KYC requirements.
3.4. You can deposit funds by credit card. Your deposit of funds to your CoinGira account by credit card confirms that you have read, understood, and accepted these Terms of Use. Your credit card payments may be delayed or rejected.
3.5. Your credit card company or a third-party processor may reject your credit card payment. CoinGira will not be liable for any losses, fees, or charges related to your credit card use.
3.6. Using your credit card is subject to additional terms set forth by your credit card agreement, including additional fees.
3.7. In case of a chargeback, you will be liable for any resulting costs and fees. You authorize CoinGira to deduct costs and fees related to the chargeback directly from your funds without notice.
4.1. By using the Service, you agree to receive all communications, agreements, documents, receipts, notices, tax forms, and disclosures provided by CoinGira in connection with the Service and your CoinGira account.
4.2. CoinGira may provide these communications to you by posting on web pages via the Service, emailing them to you at the email address you provide, or sending a text message to a mobile phone number. Carrier’s messaging, data, or other fees may apply.
4.3. You must use a computer with an internet connection and software to read PDF files to access electronic communications.
4.4. You must keep a current email address, mobile phone number, and mail address on file with CoinGira. If CoinGira sends you an electronic communication and you do not receive it because details are incorrect, out of date, or blocked by your service provider, or you are otherwise unable to receive electronic communications, CoinGira will be deemed to have provided the communication to you whether or not you received the communication.
4.5. If your email address or mobile phone number becomes invalid, and electronic communications sent to you are returned, CoinGira may deem your account to be inactive.
4.6. You may stop receiving electronic communications by notifying CoinGira support of your withdrawal. If you withdraw your consent, CoinGira may suspend or terminate your access to the Service.
4.7. If you withdraw your consent to receive electronic communications and require a paper copy of a previous communication, you can request one from CoinGira support. However, you will be charged a processing fee of 0.30 EUR per page, as well as shipping costs. You must provide a current physical mailing address.
5.1. Your relationship with CoinGira is independent.
5.2. Nothing in these terms shall establish any other form of relationship between you and CoinGira. CoinGira is not acting as your agent, advisor, broker, trader, intermediary, or in any fiduciary capacity.
5.3. Any communication provided to you should not be construed as advice to perform or refrain from performing any action.
6.1. It is solely your responsibility to determine if any taxes apply to transactions you complete using the Service.
6.2. You are fully responsible for reporting and remitting the correct tax to the appropriate tax authority.
6.3. CoinGira cannot be held responsible for determining whether taxes apply to your transactions.
7.1. When using the Service, you agree not to violate any law, contract, intellectual property, or third-party right, or commit any wrongful act, crime, or tort. You are solely responsible for your conduct while using our Service.
7.2. Specifically, you agree not to use the Service in a manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Service, or that could damage, disable, overburden, or impair the Service’s functioning.
7.3. You also agree not to use the Service to pay for, support, or engage in any illegal gambling activities, money-laundering, financing terrorist activities, fraud, or other illegal activities.
7.4. Additionally, you agree not to use any robot, spider, crawler, scraper, or other automated means or interface that is not provided by CoinGira to access the Service or extract data.
7.5. You agree not to use, or attempt to use, another user’s account.
7.6. You agree not to attempt to circumvent any content-filtering techniques or try to access any service or area of the Service that you are not authorized to access.
7.7. You agree not to develop any third-party applications that interact with the Service.
7.8. You agree not to provide false, inaccurate, or misleading information when using the Service.
7.9. You agree not to use the Service to encourage or induce any third party to engage in any of the activities listed above.
8.1. If, for any reason, CoinGira is unable to return your funds to your external account after a reasonable period of inactivity, CoinGira may report and remit such funds in accordance with applicable unclaimed property laws.
1.1. By using the Service, you authorize CoinGira to execute spot transactions and charge applicable fees upon submission of an order through the Service interface.
2.1. You must provide all necessary information as per the instructions on the screen.
2.2. You guarantee that all information provided is accurate and complete.
3.1. CoinGira reserves the right to refuse any transaction order, impose limits on the transaction amount, or apply any other condition or restriction at any time and at the company’s sole discretion.
4.1. When using the Service, you agree to pay the fees for exchanges and transactions completed using the Service, which may change from time to time.
4.2. Your External Account operator may impose additional fees in connection with your use of the External Account, which will not be reflected in the transaction information provided by CoinGira. You are solely responsible for paying any fees imposed by the External Account operator.
4.3. By using the Service, you authorize CoinGira or a designated payment processor to charge or deduct applicable fees from your Funds.
4.4. Service fees shall be at applicable rates and computation methods specified in the Fee Schedule. If Exchange Fees exceed the maximum rates permitted by law, they will automatically be reduced to the maximum rates.
4.5. Failure to pay fees or other amounts owed to CoinGira may result in the refusal of any transaction order, the imposition of limits on the transaction amount, or the imposition of other conditions or restrictions at the company’s sole discretion.
4.6. Failure to pay fees or other amounts owed to CoinGira for more than 60 days will result in the company charging you 1% monthly interest and/or the maximum percentage allowed by applicable law to cover CoinGira’s loss of income and collection-related costs.
5.1. CoinGira will execute the transaction on or close to the prevailing market exchange rate, as determined by the liquidity providers.
5.2. You acknowledge that the actual exchange rate may differ from prevailing exchange rates.
5.3. During periods of volatility in the marketplace for any Digital Assets or Legal Tender, the actual exchange rate may differ from the prevailing market exchange rate in your exchange order.
5.4. CoinGira will use commercially reasonable efforts to settle exchange orders as soon as possible on a spot basis and within five (5) days from the date you submitted the transaction order.
6.1. Only payment methods specified by CoinGira may be used to purchase and sell Cryptocurrency. By submitting an exchange order, you guarantee that you are authorized to use the designated payment method and authorize CoinGira or the payment processor to charge your designated payment method.
6.2. If the payment method is invalid or unacceptable, your exchange order may be suspended or cancelled.
If there is an error in providing the Service, such as an error in order confirmation or processing, or if a market disruption or Force Majeure event occurs, such as blockchain network failure, CoinGira may need to revise your purchase transaction, cancel the purchase, or suspend access to the Service. After such an event, it is possible that prevailing market exchange rates may differ from the rates available before the event.
In compliance with regulatory guidance, completing a successful “Know Your Client” (KYC) procedure is necessary to use the Service. Documents and media files required for the KYC procedure will be uploaded to your CoinGira account and stored according to CoinGira’s Privacy Policy.
A successful KYC procedure enables you to use the Service and settle your exchange order per clause V.5.4.
The required documents and media files may include without limitation:
A Valid ID, Recent Utility bill., Live Identity verification.
Additional documentation for transactions Over 15,000 EUR might be required such as:
Source of funds form, Live Identity verification, Video call.
If you refuse to complete the KYC process, you must inform CoinGira in writing via customer service and provide a valid personal account/wallet for the reversal of the transaction. CoinGira will initiate a transaction reversal, and your FIAT funds/cryptocurrency will be returned to your account/wallet within seven (7) days of your refusal to complete the KYC process.
If CoinGira refuses to provide services to you due to AML policy, compliance directive, or any other reason following the KYC process, CoinGira will initiate a reversal of the transaction, and your FIAT funds/cryptocurrency will be returned to your account/wallet within five (5) days of your exchange order submission.
VII. Risk Disclosure
By using the Service, you agree to assume all the risks associated with it.
It is important to note that this statement does not provide an exhaustive list of all the risks related to the Cryptocurrency market.
Any transactions you make involving cryptocurrencies come with significant risks and the potential for substantial losses. Therefore, it is essential to evaluate whether using the Service is suitable for you, given your financial situation and other circumstances.
Neither CoinGira nor any of its agents or employees are investment or trading advisors.
You acknowledge that Cryptocurrencies are highly volatile and unpredictable, and this is expected to continue in the foreseeable future.
There are inherent risks associated with cryptocurrencies, including transfer errors, government sanctions, and hacking attacks beyond the control of CoinGira.
CoinGira is not responsible for identifying or disclosing all known or unknown risks inherent in the cryptocurrency markets.
It is crucial to consider your experience level, risk tolerance, and capabilities before performing any transactions involving cryptocurrencies.
It is recommended not to invest funds that you cannot afford to lose.
CoinGira is not a trading site and does not endorse or recommend any trading platform. You acknowledge that there are risks associated with using Internet-based trading systems. CoinGira is not liable for any losses or damages, including loss of funds or profits.
You acknowledge that using an Internet-based exchange service comes with inherent risks such as hardware or software failures and Internet connection issues. CoinGira is not responsible for any disruptions, errors, delays, or communication failures that you may encounter while using the Service, regardless of the cause.
Cryptocurrencies operate in an ever-changing and unpredictable environment, and countless variables and factors are beyond your or CoinGira’s control. New risks arise continuously, leading to market uncertainty and risk. CoinGira is not responsible for identifying, detecting, or communicating all known or unknown risks related to the Cryptocurrency market.
Some factors that could negatively impact transactions include market volatility, government regulations and policies, hacking attacks, price manipulation, and general economic or market conditions.
Risk refers to the possibility of loss. You acknowledge that, even though unlikely, there is a real possibility of experiencing risk that could result in the total loss of your Funds.
Under certain market conditions, such as daily price fluctuations or insufficient liquidity, executing your exchange order may be impossible.
VIII. Intellectual Property.
1.1. The content and materials provided by CoinGira, including but not limited to the logo, designs, text, graphics, pictures, information, data, software, and files are the property of CoinGira and are protected by international copyright and intellectual property rights laws unless indicated otherwise.
1.2. You are only permitted to use the content and materials for their intended purpose, and any other use is strictly prohibited.
1.3. CoinGira grants you a limited, non-exclusive, and non-transferable license to access and use the content and materials for your personal or internal business use.
1.4. The license does not allow for the resale of content or materials, and you may not distribute, publicly perform or display, modify, or make any derivative use of the content or materials.
1.5. Any suggestions, feedback, or ideas provided by you to CoinGira will become the intellectual property of CoinGira, and the company will own the exclusive rights to them.
1.6. By submitting suggestions or feedback, you waive any rights to them, including moral and copyright rights, and CoinGira may use them without compensation or acknowledgement to you.
1.7. CoinGira reserves the right to disclose your identity to any third party claiming that your posted content constitutes a violation of their intellectual property or privacy rights.
2.1. The trademarks ” CoinGira ” and the company logo are owned by UAB A-Pex Exchange and may not be copied, imitated or used without the prior written permission of CoinGira.
2.2. You may not use any trademark, product, or service name of CoinGira without prior written permission, including in metatags or hidden text.
2.3. The look and feel of CoinGira site and service, including page headers, custom graphics, button icons, and scripts, are the service mark, trademark, and/or trade dress of CoinGira and may not be copied, imitated, or used without prior written permission.
2.4. All other trademarks, registered trademarks, product names, and company names or logos mentioned through the Service are the property of their respective owners, and reference to any products, services, processes or other information, by name, trademark or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by CoinGira.
While using the Service, you may come across content provided by third parties, including links to their web pages such as Facebook links.
CoinGira does not have control over, endorse, or adopt any third-party content, and shall not be held responsible for such content, including misleading, incomplete, erroneous, offensive, indecent or objectionable material.
CoinGira shall not be liable or responsible for any kind of loss or damage incurred through any dealings with third parties.
The interaction and use of third-party content are at your own risk.
1.1. CoinGira is dedicated to delivering high-quality services and ensuring client satisfaction.
1.2. If you have any dissatisfaction with the Service, feedback or any opinion to express, you can register a complaint following the instructions provided below.
1.3. CoinGira will treat you with respect and transparency, handle the complaint fairly, and provide a timely response.
1.4. The response will aim to be constructive, providing an explanation and reasoning where possible.
2.1. Prepare the identifying information about yourself and the transaction involved in the complaint. The information may include:
2.1.1. Your CoinGira account number.
2.1.2. Full name and address provided during account registration.
2.1.3. Transaction number.
2.2. Send your complaint via email to: support@CoinGira.com. Ensure that you state “complaint” in the subject.
3.1. The complainant will receive an email informing them about the process and the expected timeframe for investigation and resolution, within two working days. Our staff will examine the complaint within 14 business days of receiving it.
3.2. The company’s response will be delivered to the claimant via email or certified mail.
3.3. Under special circumstances, the company may extend the examination period above by ten days. The claimant will be notified of the reason for the delay.
4.1. If you are not satisfied with the response received in Level one, you may request an additional review by a manager.
4.2. Resend the complaint to complaints@CoinGira.com or mail it to Lithuania, Vilnius, Eisiskiu Sodu, 18-oji Str. 11. Ensure that you state “Complaint Manager” in the subject.
4.3. Please explain why you are not satisfied with the response received in Level one, provide identifying information that the company may need to identify you such as your name, address, account number, and/or transaction number on which you have feedback, questions, or complaints, as well as the official investigation result and resolution from Level One. The complaint will not be submitted to Level Two without this information.
4.4. A manager will review the complaint and the response given in Level one within 14 business days. We will aim to investigate and resolve complaints or appeals within 14 working days of receiving them in Level Two, if not possible, you will be informed of the reason for the delay and the alternative time frame for resolution. The alternative time frame may be extended by 10 business days.
5.1. If you are still not satisfied after going through Levels one and two, you may apply for arbitration.
5.2. Refer to clause XIII for additional information on how to apply for arbitration.
CoinGira has the right, without any liability to the customer, to discontinue access to any CoinGira Service temporarily or permanently, at any time and without prior notice, at its sole discretion.
If a customer breaches these Terms of Use, or if a Force Majeure Event occurs, or if providing the Service would be commercially unreasonable for CoinGira, then CoinGira may suspend access to the Service without any liability to the customer, and without prior notice, at its sole discretion.
In such events, CoinGira may terminate the customer’s access to the Service, deactivate their account, and delete all related information.
If CoinGira terminates the account, they will attempt to return any Funds in the account after deducting due fees.
XII. Liability Limitations and Warranty Disclaimer
1.1. Except where prohibited by law, CoinGira, its suppliers, service providers, directors, members, employees, or agents shall not be liable for any indirect, special, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, arising out of or in connection with the use of or inability to use the services, including without limitation any damages caused by or resulting from reliance on any information obtained from CoinGira or that result from mistakes, omissions, interruptions, deletion or loss of files or information, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from a Force Majeure Event, communications failure, theft, destruction, or unauthorized access to records, programs, or services.
1.2. To the extent permitted by applicable law, the total liability of CoinGira, including company suppliers, service providers, directors, members, employees, or agents, whether in contract, warranty, tort, negligence, or otherwise, arising out of or relating to the use of, or inability to use, CoinGira Service, or these terms shall not exceed the fees paid by the customer to CoinGira during the 12 months immediately preceding the date of any claim giving rise to such liability.
2.1. The customer agrees to defend, indemnify, and hold harmless CoinGira, its directors, members, employees, agents, officers, and affiliates from any claim, demand, action, damage, loss, cost, or expense, including reasonable attorneys’ fees, arising out of or relating to the customer’s use of, or conduct in connection with, the Service or the violation of these Terms of Use, or any rights of any other entity.
3.1. CoinGira provides services on an “as is” and “as available” basis.
3.2. CoinGira expressly disclaims and the customer waives all warranties of any kind, whether express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, including the information, content, and materials contained therein.
3.3. The customer acknowledges that information stored or transferred through CoinGira services may become irretrievably lost, corrupted, or temporarily unavailable due to various causes, including but not limited to software failures, protocol changes, Force Majeure Events, denial-of-service attacks, maintenance, or other causes. The customer confirms that they are solely responsible for backing up any information they store or transfer through the Service.
XIII – Applicable Law and Arbitration
1.1. The laws of Lithuania shall govern, interpret, and enforce the Terms of Use. The principles of conflicts of law shall not apply.
2.1. If a dispute or controversy arises directly from this Agreement, the parties shall use all reasonable efforts to resolve it amicably. If the parties cannot resolve the dispute on their own, they may commence a mediation or arbitration proceeding under separate express arrangements. The language of the mediation or arbitration shall be English unless otherwise agreed by the parties. Any award from the mediation or arbitration, if initiated by both parties, shall be final and binding. This clause does not restrict the rights of the consumer provided by consumer protection legislation, or any party’s right to pursue any other remedies, including claim remedies before any competent court.
XIV – Miscellaneous
1.1. The Terms of Use constitute the entire agreement between you and CoinGira and supersede all prior and contemporaneous understandings between the parties concerning the Service.
2.1. CoinGira reserves the right to make changes or modifications to the Terms of Use in its sole discretion from time to time by posting the amended Terms of Use on the website and by communicating the changes through any written or other contact methods established with you.
2.2. The amended Terms will become effective immediately after publication, and your use of the Service after the amended Terms are published will constitute consent to such amendments.
3.1. The failure or delay of CoinGira to exercise any right, power, or privilege under the Terms of Use shall not operate as a waiver.
4.1. The invalidity or unenforceability of any provision of the Terms of Use shall not affect the validity or enforceability of any other provision, all of which shall remain in full force and effect.
5.1. The descriptive headings of the Terms of Use are for convenience only and do not form part of the Terms of Use.
6.1. You may not assign or transfer any of your rights or obligations under the Terms of Use, including in connection with any change of control.
6.2. CoinGira may assign or transfer any or all of its rights under the Terms of Use, in whole or in part, without obtaining your consent or approval.
7.1. The following clauses shall survive termination or expiration of the Terms of Use:
7.1.1. (III) Eligibility
7.1.2. (IV) General Obligations and Restrictions: (2) Account, (4) Taxes, (5) Unclaimed Property.
7.1.3. (V) Exchange Terms
7.1.4. (VII) Risk Disclosure Statement
7.1.5. (VIII) Intellectual Property
7.1.6. (XII) Limitation of Liability
7.1.7. (XIII) Applicable Law and Arbitration
7.1.8. (XIV) Miscellaneous